🔒 Privacy Policy for CoCoVip.vn

This Privacy Policy describes how CoCoVip.vn (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Information We Collect Directly From You:
We collect Personal Information directly from you when you voluntarily provide it to us, such as when you:

• Make a Purchase: We collect your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Create an Account: We collect your name, email address, and chosen password.
• Contact Us: We collect your name, email address, and the content of your message.
• Sign up for Newsletters/Marketing: We collect your email address.

Information We Collect Automatically (Device Information):

When you access the Site, we automatically collect certain information about your device and web browser to ensure the Site functions correctly and securely. This may include:

• Your web browser type and version.
• Your IP address.
• Your time zone.
• Some of the installed cookies on your device (Note: As stated below, we do not use them for tracking.).
• What sites or products you view.
• Search terms that referred you to the Site.

2. NO Use of Tracking Cookies
CoCoVip.vn does NOT use tracking cookies, web beacons, or similar technologies to monitor or track your activity across different websites or to build a profile for advertising purposes.

We may use strictly necessary temporary session cookies only to enable core functionality, such as keeping items in your shopping cart during a single visit. These session cookies are temporary and are automatically deleted when you close your browser. They do not store any personal information and are essential for the Site to operate.

3. How We Use Your Personal Information
We use your Personal Information to:

• Provide products and services: To fulfill your orders, process your payments, arrange for shipping, and provide you with invoices and order confirmations.
• Communicate with you: To provide customer support, respond to your inquiries, and send you important service announcements.
• Marketing and Promotional purposes (with your consent): To send you marketing or promotional communications about our products and services.
• Security and fraud prevention: To screen for potential risk or fraud.
• Improve our Site and services: To analyze how users interact with our Site (based on aggregated, non-personal data where possible).

4. Sharing Your Personal Information
We share your Personal Information with third parties to help us run our business and provide our services, as described above.

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processors, shipping companies (to deliver your order), and email service providers (to send communications).
• Compliance with Law: We may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights
Depending on your location, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page.

7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: booking@cocovip.vn
Telephone number: +84 902 277 679
Address: DaNangbus

• 85C Tran Bach Dang, Ngu Hanh Son, Da Nang
• 262 Tran Bach Dang, Ngu Hanh Son, Da Nang
• 298 Vo Nguyen Giap, Ngu Hanh Son, Da Nang
• 214 Nguyen Duy Hieu, Hoi An Dong, Da Nang